FAQ - Frequently Asked Questions

FAQ
(FREQUENTLY ASKED QUESTIONS)

WHAT IS SELF STORAGE?

Self-storage is the term applied to storage facilities that offer do-it-yourself storage space for members of the public and businesses to rent month-to-month. You can rent your own lockable secure room of practically any size for as long or short a period, as you require.

You are the only person to hold the key and you can come and go as often as you like during normal working hours. Your rights and goods are protected via a straightforward licence agreement that is provided by the self-storage operator.

Self-Storage offers the provision for customers of space for the storage of furniture, chattels, paper and other goods (subject to certain restrictions) where the storage space offers all of the following characteristics:

The customer has exclusive use of the storage area
The storage area can be secured to prevent access except by the customer
The storage area is in a fixed location and is never moved while in use
Access to each individual storage area is without the use of ladders
The customer has unrestricted access to the storage area during site opening hours
Transfer of goods into and out of the storage area can be completed by the customers themselves

HOW MUCH SPACE DO I NEED?
SPACE ESTIMATOR & SPACE CALCULATOR : FIND OUT HOW MUCH SPACE YOU NEED!

To best estimate the size of storage space required, and as a service to our customers - we offer to calculate the size storage unit required. Should you be able to furnish a inventory list we can gladly estimate the space you need. Alternatively, you could visit our web site and use our Space Calculator or Space Estimator to estimate the space you need and then contact us for a quotation on storage.

WHAT ABOUT TRANSPORT?
CAN YOU RECOMMEND A REMOVAL COMPANY?

Transport and Packing of your possessions to SA Self Storage can be arranged.

Quotes will depend on certain criteria, which we need to know:

What the inventory to be transported is (use our Space Calculator and Inventory List
When you need the goods transported
Where the goods will be picked up from (neighborhood) and
What the circumstances are (1st floor on building, ground floor etc...)

Brent
084 470 8371

Forward these details to us and we will gladly have Brent from MoversGP (084 470 8371) quote on the transport. Please be sure to advise your mover of any wrapping & packaging to be done prior to transport, as they will add additional charges for this service should it not be pre-arranged.

WHAT ABOUT PACKING MATERIALS?
DO YOU SUPPLY AND SELL BOXES, BUBBLE WRAP ETC...?

We can supply Packaging Materials. Visit our Packing Materials sections for details.

WHAT SECURITY DOES THE STORAGE FACILITY HAVE?

General Security
The entire premises are alarmed (motion sensors in all internal areas and intrusion detectors on all access doors). These sensors and detectors are connected directly to "Chubb Armed Response Security" via radio alarm and telephone line. All Entrances are secured with Steel Security gates and locked with VIRO Insurance Locks. SA Self Storage Staff stay on the premises.

The Unit
All units used for storage are completely self-contained - no one can see into the unit and the door is locked with a security lock (supplied by the customer or one can be purchased from SA Self Storage). Access is only granted to authorised and fully paid-up clients - proof of identity required.

Access Control
Access is strictly controlled. Customers must be authorised to access the unit and have the correct key for the lock on the units.

HOW ARE MY GOODS SECURED?
HOW ARE THE STORAGE UNITS LOCKED?

The storage units are locked by the tenant - You keep Your own key. The storage unit is completely self-contained - no one else can see into or access Your storage unit.

DO YOU HAVE LABOUR TO ASSIST WITH MOVING GOODS?

SA Self Storage does not provide labour when moving into or out of a the storage unit .

For a removal / transportation quotation you can contact Brent from MoversGP (084 470 8371)

DO THE UNITS REQUIRE A SECURITY DEPOSIT?

SA Self Storage does NOT hold a deposit for the rental of a storage unit.

IS THERE A CHARGE TO ACCESS MY STORAGE UNIT & WHEN CAN I ACCESS?

No, access is free providing the units are accessed during normal facility hours:
Monday - Friday: 8:30am - 4:30pm
Saturdays: 8:30am - 12:00pm
Sundays and Public Holidays : Closed

WHAT SIZE STORAGE UNITS DO YOU OFFER?

SA Self Storage has units ranging from 1 Square meter right up to 80 Square meters.

The various sized storage units that are available can be found on our Storage Info page.

MY GOODS ARE ARRIVING IN A CONTAINER - HOW MUCH SPACE DO I NEED?

The sizes of the two most commonly used containers are:


20’ (20 Foot or 6 metre) Container	40’ (40 Foot or 12 metre) Container
Area: 13.87 Square Metres	Area: 28.3 Square Metres
Volume: 33.1 Cubic Metres	Volume: 67.5 Cubic Metres
*Recommended Self Storage Unit:* 15 to 20 Square Metres	*Recommended Self Storage Unit:* 30 to 35 Square Metres
Containers are generally well packed and use the full volume of the container. The self-storage unit used should be larger than the container – this allows for easy access to the contents when unpacked into the self-storage unit.

HOW CAN I PAY?

Payment is accepted in the following way:

* Debit Order

CAN I AUTHORISE OTHER PEOPLE TO ACCESS MY STORAGE UNIT?

You can authorise others to access your unit as long as prior arrangements are made with SA Self Storage and the person(s) accessing the unit are able to identify themselves properly - ID required. To obtain entry to the unit the storage unit key will also be required.

HOW MANY DAYS NOTICE DO I NEED TO GIVE TO CANCEL THE RENTAL OF THE UNIT?

Four weeks notice is required (30 DAYS).

IS THE RENTAL ON A MONTHLY OR WEEKLY BASIS?

The rental agreement runs on a month-to-month basis and renews automatically on the 1st on each month if we have not had notice from you. In special circumstances where we have clients who use our facility regularly and only occupy space for a day or two at a time, we offer billing on a daily or weekly basis. When you move in you will be pro-rated (i.e. only pay for 10 days rental if you move in on the 20th of the month).

WHAT DO I DO ABOUT INSURANCE?

All the major insurers are prepared to cover your goods while they are in storage. Merely inform your insurer that the goods will be in storage and they will gladly cover your possessions under your Household Policy. SA Self Storage can issue a standard letter describing our facilities and the security measures we have implemented - this letter can be directly passed onto your insurer.

HOW DO I RESERVE A UNIT?

Units are allocated on a "First Come First Served Basis".
A unit will be reserved once a signed Rental Agreement and the Debit Order authority has been signed and returned:

*Signed Contract

and

* Signed Debit Order

WHAT MAKES SA SELF STORAGE DIFFERENT FROM OTHER STORAGE OPERATORS?

We offer short and long term storage - Flexibility!
24hr Armed response - always someone on the premises!
Our units are painted and insulated from dust and water.
Close to the Sandton CDB - Accessible!